RETURNS AND SHIPPING POLICIES
We offer free exchanges within the U.S. for any problems that may come up when you first receive your item(s), such as an incorrect shipment or product defects (rare, but we’re not perfect). We DO NOT offer free exchanges for belts that have been worn and/or damaged by the user. This includes normal wear and tear, improper fit because of weight gain, and further modification beyond the initial fitting.
To exchange your belt or another product, please send an email to SUPPORT@WESTLEATHERS.COM with your order number and the item(s) you need to exchange. More specific details can be found on “How do I exchange an item?”
West Leathers accepts returns for unused, unaltered, and undamaged items for a full refund within 45 days of the original purchase. That being said, we proudly stand behind our products and assess returns on a case-by-case basis with guest satisfaction as our highest priority. We'll always do our absolute to deal with each situation with the best possible judgement and fairness; we hope our guests will be fair and reasonable with us as well.
You may use the same packaging it arrived in, or any other box or padded envelope. If we have made a mistake on your order, we will cover all shipping costs for returns. Otherwise, you will be responsible for paying all shipping costs associated with returning the item. We will refund you as soon as we receive your item, and the credit will automatically be applied to your original method of payment. When returning a gift, you'll receive your refund only in West Leathers' store credit. Shipping costs are non-refundable.
Gift cards cannot be returned. Other gifts may be returned if they meet the eligibility criteria described above in our return policy. Provided the gift is eligible for a return, gift orders will be refunded to the purchaser. If you need to exchange a gift, please see above regarding our exchange policy.